Belowtown Support

The subway, buses and ferries of New York in true 3D · by WileyWorx LLC

Need help, found a wrong stair or platform, or have an idea? Email jack@wileyworx.com with the station or route and a screenshot if you can. You can also use Report › Problem with the app or Improve the map inside Belowtown.

Report abuse or a harmful post

Tap ••• on any rider report to report it or hide everything from that rider. Or email us with the station and time — we review reports within 24 hours and remove content and block devices that break the community rules.

Belowtown Plus

Cancel or change: iPhone Settings › your name › Subscriptions › Belowtown. Refunds are handled by Apple: reportaproblem.apple.com. New phone? Open Plus and tap Restore purchases.

Your data

To see or delete what Belowtown holds about your device, email us with the Device ID from View › Belowtown Crew. See the privacy policy.

Common questions

Why doesn't my location move underground?

GPS does not reach most stations. Belowtown follows you with your steps and the phone's altimeter and falls back to the timetable. Allow Motion & Fitness access in Settings for the best results.

Are the trains and buses live?

Where the MTA feeds have them, yes (green dot = live). With no signal, the app counts down from the last times it saw and says so, then updates the moment you get signal.

How accurate are the depths?

Track and station positions follow the MTA's own geometry. Platform depths are published for some stations and modelled for the rest, then drawn deeper than life so crossings are easy to see.

Can I use it in my language?

Yes — choose your language on the first screen or any time in View › Language.

Belowtown is not affiliated with the MTA or any transit agency.